You can contact our helpful Customer Care Team on 03301188871 (Select Option 5 on IVR) from Monday to Friday, 9 am - 5 pm, and Saturdays, 9 am – 1 pm or send us an email: [email protected] At V4 Consumer, we understand that life can be unpredictable, and sometimes you may need to change your installation appointment. We’ve made it easy for you to reschedule your installation... https://www.v4consumer.co.uk/How-Do-I-Reschedule-My-Installation-on-My-V4-Consumer-Account