To request a refund you must attain an RMA (Return Authorization). Requests should be manufactured on the web and submitted together with your buy details. If you come your product without having a RMA number you won't be refunded. Shipping and delivery and dealing with costs are non-refundable. For returns https://allhealthmarket.com/product/fitness-22/posture-trainer/posture-corrector/toe-posture-corrector/1pair-bone-thumb-valgus-protector-silicone-foot-finger-toe-separator-bunion-adjuster-hallux-valgus-corrector-pedicure-feet-care/