This clause is about pinpointing what factors affect the services of the organisation and its QMS procedure. The idea of fascinated functions is new With this clause and refers to all get-togethers who can affect the aims of the organisation. ISO 9001 emphasises on course of action tactic and states http://iso9001certificationproce31000.post-blogs.com/12021689/considerations-to-know-about-iso-9001-quality-management-system-certification